Amy Robles-Rodriguez
Denver,CO
Summary
Dynamic educator and leader with proven expertise in classroom management and student engagement, honed at Metropolitan State University of Denver. Excels in creating interactive learning environments, fostering academic growth, and mentoring with a bilingual edge. Demonstrated success in staff coaching and customer service, enhancing team performance and student satisfaction.
Overview
3
3
years of professional experience
Work History
Teacher's Assistant
Metropolitan State University of Denver
08.2024 - Current
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Built and maintained professional relationships with students and professors.
- Checked assignments, and provided grades according to university standards.
- Enhanced student comprehension by implementing engaging and interactive online tutoring sessions.
After School Elementary Science Teacher
Mad Science of Colorado
04.2024 - Current
- Assisted in the development of school-wide initiatives aimed at promoting STEM education among all students.
- Designed innovative science projects that showcased students understanding of scientific principles and encouraged creative problem-solving skills.
- Improved student understanding by incorporating hands-on activities and real-world examples into lesson plans.
- Addressed individual student needs by differentiating instruction and providing targeted support where needed.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
Customer Service Representative
04.2024 - Current
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Barista Trainer
Starbucks
01.2022 - 05.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
Education
Bachelor of Science - Psychology
Metropolitan State University of Denver
Denver, CO05-2025
Bachelor of Science - Criminal Justice & Criminology
Metropolitan State University of Denver
Denver, CO05-2025
High School Diploma -
Denver South High School
Denver05-2022
Skills
- Classroom Management
- Student Engagement
- Class coordination
- Assignment Grading
- Tutoring and mentoring
- Organization
- Problem-solving skills
- Fluent Bilingualism
- Customer Support
- Staff Coaching
- Leadership experience
- Customer Service
- Employee Supervision
Scholorships/Grants
2024 Presidential Academic Achievement Award
2024 Community Partner Scholarship
2024 Denver Scholarship Foundation
2024 Metropolitan State University of Denver Scholarship
2024 Provost's Honor Roll
2024 Department of CJC Honor Roll
2023 Colorado Student Grant
2023 Denver Scholarship Opportunity Fund
2023 Provost's Honor Roll
2023 Department of CJC Honor Roll
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teacher's Assistant
Metropolitan State University of Denver
08.2024 - Current
After School Elementary Science Teacher
Mad Science of Colorado
04.2024 - Current
Customer Service Representative
04.2024 - Current
Barista Trainer
Starbucks
01.2022 - 05.2023
Bachelor of Science - Psychology
Metropolitan State University of Denver
Bachelor of Science - Criminal Justice & Criminology
Metropolitan State University of Denver
High School Diploma -
Denver South High School
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