Ryan McGrath
GREENWOOD VILLAGE
Summary
Proven problem-solver with a track record of enhancing customer satisfaction at King Soopers through effective communication and active listening. Demonstrated adaptability in high-stress situations, ensuring tasks are completed with a sense of urgency. Skilled in maintaining cleanliness and organization, significantly improving operational efficiency.
Overview
6
6
years of professional experience
Work History
E-commerce Clerk
King Soopers
01.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Customer Service Representative
Locale
07.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Busser/Assistant Food Runner
Steamers Grill House
10.2019 - 05.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Dishwasher
Testarossa Winery
09.2018 - 02.2019
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
GED -
Los Gatos Highschool
Los Gatos, CA05-2017
Skills
- Polite Customer Interaction
- Active Listening
- Clear communication
- Customer satisfaction
- Sense of urgency
- Logical Reasoning Skills
- Cleaning and sanitizing
- Adaptable Learning Ability
- Adaptability in High-Stress Situations
- Effective Problem Solving
Timeline
E-commerce Clerk
King Soopers
01.2024 - Current
Customer Service Representative
Locale
07.2022 - 10.2023
Busser/Assistant Food Runner
Steamers Grill House
10.2019 - 05.2020
Dishwasher
Testarossa Winery
09.2018 - 02.2019
GED -
Los Gatos Highschool
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