Summary
Overview
Work History
Education
Skills
Timeline
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Dayanna Pinzón

Operations Team Leader

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

3
3
years of professional experience
10
10
years of post-secondary education

Work History

Operations Team Leader

Taskus
Cali, Colombia
11.2021 - Current



  • Motivating, coaching and providing feedback on real time to my team members to control, and improve behaviors to increase productivity and reach weekly and monthly KPI's.
  • Helping set and manage objectives for quality, CSAT, AHT, Adherence and compliance.
  • Producing detailed reports outlining performance against benchmarks.
  • Analyzing data results to implement action plans with my team to deliver results according to my leader's expectations.
  • Managing high workload with consistent record of achieving deadlines and performance targets.

Bilingual Supervisor

Teleperformance
Bogota, Colombia
08.2019 - 10.2021


  • Assigned and supervised productivity, and quality performance from team members.
  • Monitored progress of daily operations and followed up on SMART commitments set up and ensured engagement with the tasks to be completed.
  • Defined clear targets and objectives and communicated to team members.
  • Created initiatives to increase team members attachment within the company and its values to avoid attrition.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Personal Trainer

Bodytech
Bogota, Colombia
02.2017 - 09.2017
  • Designed specific workout systems for individual clients based on performance ability.
  • Trained clients during strength training, cardio vascular exercise and stretching.
  • Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Educated customers through creative presentations about health and personal benefits of services.

Education

International Bussines Career -

Politecnico GranColombiano
Bogota
01.2019 - Current

High School Diploma -

Liceo Cristiano Golden Rule
Bogota
01.2007 - 12.2013

Skills

Process Development

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Timeline

Operations Team Leader

Taskus
11.2021 - Current

Bilingual Supervisor

Teleperformance
08.2019 - 10.2021

International Bussines Career -

Politecnico GranColombiano
01.2019 - Current

Personal Trainer

Bodytech
02.2017 - 09.2017

High School Diploma -

Liceo Cristiano Golden Rule
01.2007 - 12.2013

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Dayanna PinzónOperations Team Leader