JENNIFER SCHARWEI

• Responded to customer requests for tour information and bookings
• Resolved multilingual customer inquiries through various channels, including in-person, phone, email, and live chat
• Managed booking systems (Fareharbor), ensuring accuracy in reservations and timely communication with clients and guides
• Scheduled, priced and booked adventure tours
• Managed guest check-in processes efficiently, ensuring smooth operations
• Trained new representative agents

• Participated in vessel delivery from Brisbane to Airlie Beach (approx. 600nm) as First Mate
• Collaborated with the captain to develop passage plans
• Navigated vessel during watch, ensuring maritime safety and compliance with regulations
• Operated support tenders
• Conducted regular inspections of onboard systems to identify maintenance needs
• Refit and maintenance work - teak deck refurbishment, engine room detailing, engine services, wrap repairs, sanding, vanishing
• Gold Coast International Boat Show - Sales assistant

• Planned and conducted overnight and day charters along the Great Barrier Reef
• Operated and navigated sailing vessels up to 24m, carrying up to 35 passengers and drove support tenders
• Conducted regular vessel inspections to maintain compliance with safety and environmental regulations and operational standards
• Oversaw maintenance schedules for vessels, executed maintenance work
• Managed onboard operations, coordinating crew and guest experience and supervised water sports activities
• Conducted informative tours for passengers, sharing knowledge about local history, wildlife and points of interest
• Lead a boat delivery from Airlie Beach to Sydney Harbour (approx. 1000nm)

• Assisted in navigation and positioning of vessels
• Handled lines during mooring and docking operations Participated in sailing duties and rope work
• Operated tenders and conducted dive and snorkel watches
• Operated and maintained deck equipment, ensuring safety and functionality during voyages
• Performed maintenance tasks such as engine services, rust work, and painting, sanding and vanishing, cabin rebuilds and machinery greasing
• Delivered guest and safety briefings
• Performed cultural tour guiding and snorkel guiding
• Trained new deckhands on safety protocols and operational procedures

Tour bookings

• Managed guest inquiries and bookings
• Coordinated logistics for guest pick-ups
• Scheduled staff and tours according to vessel availably according

Hire equipment

• Managed daily equipment rentals, customer inquiries and bookings
• Instructed guests on the use of hire dingy/ kayak/ canoe and the area of operation

Sole Catering Company contracted to the exhibition and congress centre, soccer stadium and musical theater Basel

Event Planning

• Collaborated with chefs department to create an adequate and economical catering program according to exhibition industry
• Held meetings and discussed catering options with clients
• Planned and designed food outlets according to budget, space and inventory for each exhibition
• Planned cooperate event, functions and banquets

Human Resources Management

• Scheduled staff shifts to ensure proper coverage without exceeding labor budgets
• First point of contact for all staff during events

Event Management

• Led on-site operations during events, overseeing setup, execution, and breakdown activities
• Coordinated schedules and timelines for events and managed event logistics and operations
• Managed onsite facility teams comprised of service staff, logistics department and housekeeping department
• Handled crisis management situations, minimizing negative impact on event outcomes and client satisfaction
• Analyzed operational workflows to identify inefficiencies and develop process optimization
• Oversaw daily cash business and deposit records, ensuring accurate financial reporting and minimizing discrepancies
• Managed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
• Maintained a clean, safe, and organized work environment according to health and safety standards
• Conducted post-event analysis, identifying areas of improvement for future events

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
• Managed brand relationships to secure favorable terms and enhancing product offerings
• Submitted orders for new inventory
• Completed routine store inventories
• Coached employees and trained on methods for handling various aspects of sales and customer service
• Optimized store displays and appearance via strategic merchandising to enhance product placement for customer engagement