Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paola Enriquez

Journalist
Cali,Colombia

Summary

I am interested in the work being done well and therefore I can work outside my normal hours to achieve it.


I am a person who enjoys teamwork, hard worker, who enjoys sharing knowledge and experience and continuing to learn and improve.


I am very organized and focused on results.


I am interested in the work being done well and therefore I can work outside my normal hours to achieve it.

Overview

23
23
years of professional experience
4
4
years of post-secondary education

Work History

Bilingual Costumer Service Agent

Sitel Colombia
Cali, Colombia
11.2021 - Current

Addressing queries, complaints, and recommendations furnished by customers. Redirecting customers to the pertinent department, if needed. Deferring to management in instances of uncertainty.

Bilingual Customer Service Representative

Teleperformance
Cali, Valle
04.2020 - 10.2021

Addressing queries, complaints, and recommendations furnished by customers. Redirecting customers to the pertinent department, if needed. Deferring to management in instances of uncertainty.

Management Assistant

Procter&Gamble
Bogota, Cundinamarca
12.2018 - 12.2019

Collect and compile data, conduct research, prepare reports and coordinate all management projects. Handle multiple levels of advanced administrative duties.Perform as resource of organization's procedures, policies and practices.

Management Assistant/ Human Resources Manager

Evacol
Yumbo, Valle
09.2016 - 05.2018

Collect and compile data, conduct research, prepare reports and coordinate all management projects. Handle multiple levels of advanced administrative duties. ... Perform as resource of organization's procedures, policies and practices.


Responsible for coordinating all administrative activities related to an organization's personnel. Their duties include developing recruitment strategies, implementing systems for managing staff benefits, payroll and behavior and onboarding new employees.

Leasing Manager

Castro Chala Asociados Ltda
Cali, Valle
06.2015 - 09.2016

Supervision of a team of leasing consultants to ensure maximum occupancy of rental units at all times and high renewal rate. Oversees completion of all necessary paperwork and ensures proper customer service. Coordinate promotions to increase number of tenants.

Administrative and Financial Analyst

International center for tropical agriculture-CIAT
Palmira, Valle
09.2012 - 03.2015

Support the Finance Department, assisting in maintaining company books, including data entry to the general ledger system; ensuring files are complete and maintained as needed; and handling accounts payable and accounts receivable functions.


Hires, trains and oversees employees. Their main duties include leading and directing employees, ensuring employees follow company policies and overseeing inventory levels.

Leasing Manager

Castro Chala Asociados Ltda
Cali, Valle
08.2010 - 08.2012

Supervise a team of leasing consultants to ensure maximum occupancy of rental units at all times and high renewal rate. Oversees completion of all necessary paperwork and ensures proper customer service.May coordinate promotions to increase number of tenants

Administrative and Financial Analyst/Field Officer

UNITED NATIONS DEVELOPMENT PROGRAM-UNDP
Neiva, Huila
09.2008 - 12.2010

Support the Finance Department, assisting in maintaining company books, including data entry to the general ledger system; ensuring files are complete and maintained as needed; and handling accounts payable and accounts receivable functions.


Inspect delivery sites to ascertain the appropriateness of contemporary conditions. Confer with project beneficiaries and support staff to evaluate uptake, pitfalls, and areas necessitating expansion. Collect samples, where possible, for subsequent inspection.

Operations Analyst

UNITED NATIONS CENTER FOR REGIONAL DEVELOPMENT-UNCRD
Bogota, Cundinamarca
05.2007 - 12.2007

Review a company's policies, procedures and functions to find areas of improvement. Main duties include reviewing company data, building reports based on these findings and recommending programs to improve the company's performance metrics.

Administrative and Financial Analyst

Swedtel de Colombia
Cali, Valle
04.2005 - 04.2007

Support the Finance Department, assisting in maintaining company books, including data entry to the general ledger system; ensuring files are complete and maintained as needed; and handling accounts payable and accounts receivable functions.

Customer Service Analyst

Hotel Radisson Royal
Cali, Valle
01.2004 - 04.2005

Resolving customer complaints, managing database records, drafting status reports on customer service issues. Data entry and research as required to troubleshoot customer problems

Restaurant Supervisor

Sheraton Richmond West Hotel
Richmond, Virginia, USA
01.2002 - 12.2003

Tasked with ensuring that a restaurant runs smoothly. This involve many different tasks, including hiring and training staff, managing schedules, and ensuring compliance with all food health and safety requirements. The role of the restaurant supervisor also be a customer-facing one.

Banquets Supervsior

Virginia Crossings Resort
Richmond, Virginia, USA
01.2001 - 12.2002

Oversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service. Banquet supervisors are also responsible for training and coaching of the banquet staff.

Cashier

Banco AVillas
Cali, Colombia
01.1998 - 12.2000

Provide face-to-face services in banks and handles customers' concerns and complaints. The duties include greeting customers, opening and closing accounts and handling deposits and withdrawals.

Education

Journalist - Journalism

Universidad Autonoma De Occidente
Cali
08.1996 - 12.2000

Skills

Exceptional customer service

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Timeline

Bilingual Costumer Service Agent

Sitel Colombia
11.2021 - Current

Bilingual Customer Service Representative

Teleperformance
04.2020 - 10.2021

Management Assistant

Procter&Gamble
12.2018 - 12.2019

Management Assistant/ Human Resources Manager

Evacol
09.2016 - 05.2018

Leasing Manager

Castro Chala Asociados Ltda
06.2015 - 09.2016

Administrative and Financial Analyst

International center for tropical agriculture-CIAT
09.2012 - 03.2015

Leasing Manager

Castro Chala Asociados Ltda
08.2010 - 08.2012

Administrative and Financial Analyst/Field Officer

UNITED NATIONS DEVELOPMENT PROGRAM-UNDP
09.2008 - 12.2010

Operations Analyst

UNITED NATIONS CENTER FOR REGIONAL DEVELOPMENT-UNCRD
05.2007 - 12.2007

Administrative and Financial Analyst

Swedtel de Colombia
04.2005 - 04.2007

Customer Service Analyst

Hotel Radisson Royal
01.2004 - 04.2005

Restaurant Supervisor

Sheraton Richmond West Hotel
01.2002 - 12.2003

Banquets Supervsior

Virginia Crossings Resort
01.2001 - 12.2002

Cashier

Banco AVillas
01.1998 - 12.2000

Journalist - Journalism

Universidad Autonoma De Occidente
08.1996 - 12.2000
Paola EnriquezJournalist