Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paola Enriquez

Journalist
Cali,Colombia

Summary

I am interested in the work being done well and therefore I can work outside my normal hours to achieve it.

I am a person who enjoys teamwork, hard worker, who enjoys sharing knowledge and experience and continuing to learn and improve.

I am very organized and focused on results.

I am interested in the work being done well and therefore I can work outside my normal hours to achieve it.

Overview

23
23
years of professional experience
4
4
years of post-secondary education

Work History

Bilingual Costumer Service Agent

Sitel Colombia
Cali, Colombia
2021.11 - Current

Addressing queries, complaints, and recommendations furnished by customers. Redirecting customers to the pertinent department, if needed. Deferring to management in instances of uncertainty.

Bilingual Customer Service Representative

Teleperformance
Cali, Valle
2020.04 - 2021.10

Addressing queries, complaints, and recommendations furnished by customers. Redirecting customers to the pertinent department, if needed. Deferring to management in instances of uncertainty.

Management Assistant

Procter&Gamble
Bogota, Cundinamarca
2018.12 - 2019.12

Collect and compile data, conduct research, prepare reports and coordinate all management projects. Handle multiple levels of advanced administrative duties.Perform as resource of organization's procedures, policies and practices.

Management Assistant/ Human Resources Manager

Evacol
Yumbo, Valle
2016.09 - 2018.05

Collect and compile data, conduct research, prepare reports and coordinate all management projects. Handle multiple levels of advanced administrative duties. ... Perform as resource of organization's procedures, policies and practices.

Responsible for coordinating all administrative activities related to an organization's personnel. Their duties include developing recruitment strategies, implementing systems for managing staff benefits, payroll and behavior and onboarding new employees.

Leasing Manager

Castro Chala Asociados Ltda
Cali, Valle
2015.06 - 2016.09

Supervision of a team of leasing consultants to ensure maximum occupancy of rental units at all times and high renewal rate. Oversees completion of all necessary paperwork and ensures proper customer service. Coordinate promotions to increase number of tenants.

Administrative and Financial Analyst

International center for tropical agriculture-CIAT
Palmira, Valle
2012.09 - 2015.03

Support the Finance Department, assisting in maintaining company books, including data entry to the general ledger system; ensuring files are complete and maintained as needed; and handling accounts payable and accounts receivable functions.

Hires, trains and oversees employees. Their main duties include leading and directing employees, ensuring employees follow company policies and overseeing inventory levels.

Leasing Manager

Castro Chala Asociados Ltda
Cali, Valle
2010.08 - 2012.08

Supervise a team of leasing consultants to ensure maximum occupancy of rental units at all times and high renewal rate. Oversees completion of all necessary paperwork and ensures proper customer service.May coordinate promotions to increase number of tenants

Administrative and Financial Analyst/Field Officer

UNITED NATIONS DEVELOPMENT PROGRAM-UNDP
Neiva, Huila
2008.09 - 2010.12

Support the Finance Department, assisting in maintaining company books, including data entry to the general ledger system; ensuring files are complete and maintained as needed; and handling accounts payable and accounts receivable functions.

Inspect delivery sites to ascertain the appropriateness of contemporary conditions. Confer with project beneficiaries and support staff to evaluate uptake, pitfalls, and areas necessitating expansion. Collect samples, where possible, for subsequent inspection.

Operations Analyst

UNITED NATIONS CENTER FOR REGIONAL DEVELOPMENT-UNCRD
Bogota, Cundinamarca
2007.05 - 2007.12

Review a company's policies, procedures and functions to find areas of improvement. Main duties include reviewing company data, building reports based on these findings and recommending programs to improve the company's performance metrics.

Administrative and Financial Analyst

Swedtel de Colombia
Cali, Valle
2005.04 - 2007.04

Support the Finance Department, assisting in maintaining company books, including data entry to the general ledger system; ensuring files are complete and maintained as needed; and handling accounts payable and accounts receivable functions.

Customer Service Analyst

Hotel Radisson Royal
Cali, Valle
2004.01 - 2005.04

Resolving customer complaints, managing database records, drafting status reports on customer service issues. Data entry and research as required to troubleshoot customer problems

Restaurant Supervisor

Sheraton Richmond West Hotel
Richmond, Virginia, USA
2002.01 - 2003.12

Tasked with ensuring that a restaurant runs smoothly. This involve many different tasks, including hiring and training staff, managing schedules, and ensuring compliance with all food health and safety requirements. The role of the restaurant supervisor also be a customer-facing one.

Banquets Supervsior

Virginia Crossings Resort
Richmond, Virginia, USA
2001.01 - 2002.12

Oversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service. Banquet supervisors are also responsible for training and coaching of the banquet staff.

Cashier

Banco AVillas
Cali, Colombia
1998.01 - 2000.12

Provide face-to-face services in banks and handles customers' concerns and complaints. The duties include greeting customers, opening and closing accounts and handling deposits and withdrawals.

Education

Journalist - Journalism

Universidad Autonoma De Occidente
Cali
1996.08 - 2000.12

Skills

Exceptional customer service

Guest services management

Worship service assistance

Service industry background

Guest Services Agent training

Program and services promotion

Service oversight

Protective Service Agency Management

Timeline

Bilingual Costumer Service Agent

Sitel Colombia
2021.11 - Current

Bilingual Customer Service Representative

Teleperformance
2020.04 - 2021.10

Management Assistant

Procter&Gamble
2018.12 - 2019.12

Management Assistant/ Human Resources Manager

Evacol
2016.09 - 2018.05

Leasing Manager

Castro Chala Asociados Ltda
2015.06 - 2016.09

Administrative and Financial Analyst

International center for tropical agriculture-CIAT
2012.09 - 2015.03

Leasing Manager

Castro Chala Asociados Ltda
2010.08 - 2012.08

Administrative and Financial Analyst/Field Officer

UNITED NATIONS DEVELOPMENT PROGRAM-UNDP
2008.09 - 2010.12

Operations Analyst

UNITED NATIONS CENTER FOR REGIONAL DEVELOPMENT-UNCRD
2007.05 - 2007.12

Administrative and Financial Analyst

Swedtel de Colombia
2005.04 - 2007.04

Customer Service Analyst

Hotel Radisson Royal
2004.01 - 2005.04

Restaurant Supervisor

Sheraton Richmond West Hotel
2002.01 - 2003.12

Banquets Supervsior

Virginia Crossings Resort
2001.01 - 2002.12

Cashier

Banco AVillas
1998.01 - 2000.12

Journalist - Journalism

Universidad Autonoma De Occidente
1996.08 - 2000.12
Paola EnriquezJournalist